Can't find the answer on this page?
Call or write to us, we will be happy to help you.
To which areas and countries does VinosRibera.com ship?
In Spain, we ship to the entire peninsular territory, the Balearic Islands and the Canary Islands. We also ship to all EU countries (except Azores and Madeira islands). See transportation rates.
What transport and delivery options does VinosRibera.com have?
We have several transport options: • Standard Service, • Gourmet (controlled temperature 16-18ºC), • Cold (for products that require refrigeration at all times (2-8ºC) and • Express Service (delivery before 1:00 p.m. the next business day). See transportation rates.
How long will it take to get my order?
In Spain, orders to peninsular destinations take between 24 and 48 hours to be delivered, shipments to the Balearic Islands between 2 and 4 days, and up to 10 days if their destination is the Canary Islands (varies depending on the day of the order and the island destination). In other European countries, the delivery time is between 3 and 6 working days.
If you need any type of urgent service or for your order to be delivered on a specific date, contact our Customer Service Department.
Can I pick up my order at your Store?
Check our location & timetable. Open every day.
How can I know the status of my order?
To check the status of your order, please identify yourself with your usual username and password, and visit the “Order History and Details” section.
The main statuses of the orders are:
- Payment pending: in the event that you have chosen the transfer payment method and we have not yet received confirmation of the deposit.
- Processing in progress: your order is being packed in our warehouse and will leave our facilities that same day.
- Shipped: your order has already left our warehouse and is in transit to its destination; a few hours after shipment, the customer receives the necessary information by e-mail to track it directly on the carrier's website. For inquiries about the status of a shipment, you can contact us or in the tracking section of the selected transport company.
- Delivered: the order has already been delivered to its recipient.
If your order cannot be prepared during the two working days following its receipt, due to a possible out of stock, a delay in the receipt of new stocks or for other reasons, we will notify you by e-mail, indicating the affected products and informing you of the situation.
In the same way, if on any occasion you need your order to arrive on a certain date, we recommend and appreciate if you let us know as soon as possible to ensure, to the best of our ability, that this deadline can be met or to manage with you the possible alternatives.
What happens if an item breaks during transportation?
If any bottle or item breaks during transportation, VinosRibera.com will make an immediate replacement free of charge.
Any return for breakage or incidence during transport must be communicated to our Customer Service Department as soon as possible and always within 24 hours after delivery of the order.
This type of returns must be managed directly by our team. The return and replacement of the affected items will have no cost for you, or for the recipient, in the case of a gift.
What payment methods can I use?
Orders can be paid by card (VISA, Mastercard or American Express), by bank transfer, PayPal, Bizum or Cash on Delivery (this method is only possible in mainland Spain and carries a fixed or variable surcharge).
For more information, see or “Payment Options" section.
Should I buy a minimum number of bottles?
In VinosRibera.com there is no minimum order, you can buy the number of bottles you want, although it is important to note that in many wines there are promotions and additional discounts for the purchase of 3 or more bottles.
I have forgotten my password and I cannot buy
Please use the "Forgot your password?" Link in the "Login" section and we will immediately email you a link to our website so that you can enter a new password.
Please note that our system is case-sensitive for both the email address and the password code; If you used a capital letter in your email address when you made your first purchase, you will need to re-enter it exactly the same.
How can I modify my personal data?
To modify your email address, your password, the usual delivery addresses or your payment information, please visit the corresponding section in your Account by accessing through the "Login" section, which you will find in the upper right part of all our pages.
If what you need is to modify some data of an order that has already been placed, you should know that this is only possible if your order has not already entered the preparation phase. To know the status of your order, you can consult the My orders section in your account, and request the change, if it is still possible, directly to our Customer Service Department.
Can I make gift requests?
During the purchase process, the Gift Options will appear: You can choose a type of gift packaging or even add a card with a personalized text, either to congratulate or as a thank you to the recipient. We will take care of the rest.
The recipient of the gift will not receive any documents with prices; the purchase vouchers / invoices are sent in electronic format exclusively to the buyer's e-mail.
I'm looking for a wine and I can't find it on your website
If the wine is available on our website, you can find it by browsing the different categories, or with the search engine. If you use the search engine, make sure that all the words are spelled correctly or try to use only part of the name, the wine or the winery. If the wine you are looking for is not part of our catalog, contact our Customer Service Department and we will try to get it for you.
Do you have rates for professionals?
We do not have special rates for professionals, but we do make custom estimates from a certain volume. If you are a professional restaurant or specialized store, contact our Customer Service Department, tell us the wines and the number of bottles you want to purchase and the delivery address and we will return a quote with our best price.
Can I return an order?
At VinosRibera.com we want all customers to be satisfied with our products. However, if any of them do not fullfil your expectations, you have the right to withdraw from the contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, purchased the goods.
You must notify us of your decision to withdraw from the contract through an unequivocal statement, for example a letter sent by post, fax or email to VINOSRIBERA.COM, at Ctra. N-1, km. 153.5 • 09471 Fuentespina • Burgos • Spain, with telephone 947512810 • Fax 947512808 • email: firstname.lastname@example.org, or use the model withdrawal form that appears below, although its use is not mandatory.
To meet the withdrawal period, it is enough that the communication regarding the exercise by you of this right, is sent before the corresponding period expires.
CONSEQUENCES OF WITHDRAWAL
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. We may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first. You must return or deliver the goods directly to VINOSRIBERA.COM, Ctra. N-1, km. 153.5 • 09471 Fuentespina • Burgos • Spain, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods. You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Do you need help choosing a gift?
Tell us what type of wine or product you would like to give, what your tastes and preferences are, and we will help you find the options that best suit your needs and budget.