1.- Right of withdrawal
At VinosRibera.com we want all customers to be satisfied with our products. However, if any of them do not fullfil your expectations, you have the right to withdraw from the contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, purchased the goods.
You must notify us of your decision to withdraw from the contract through an unequivocal statement, for example a letter sent by post, fax or email to VINOSRIBERA.COM, at Ctra. N-1, km. 153.5 • 09471 Fuentespina • Burgos • Spain, with telephone 947512810 • Fax 947512808 • email: firstname.lastname@example.org, or use the model withdrawal form that appears below, although its use is not mandatory.
To meet the withdrawal period, it is enough that the communication regarding the exercise by you of this right, is sent before the corresponding period expires.
CONSEQUENCES OF WITHDRAWAL
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. We may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first. You must return or deliver the goods directly to VINOSRIBERA.COM, Ctra. N-1, km. 153.5 • 09471 Fuentespina • Burgos • Spain, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods. You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
2.- Refund due to breakage
Any return for breakage or incidence during transport must be communicated to our Customer Service Department as soon as possible and always within 24 hours after delivery of the order; This type of returns must be managed directly by our team. The return and replacement of the affected items will have no cost for you, or for the recipient, in the case of a gift.
VinosRibera.com reserves the right to reject the return if the requirements established are not met.