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Categories Shipping
Shipping
Shipping Options
VINOSRIBERA.COM has different shipping options depending on the destination and the type of service.
STANDARD: Peninsular Spain, Balearic Islands, Canary Islands and Portugal.
- Shipment of products that do not require special conditions.
TOURLINE EXPRESS Preferred Service 13h: Peninsular Spain.
- Shipment of products that do not require special conditions.
INTEGRA2 GOURMET: Peninsular Spain, Balearic Islands.
- Temperature controlled shipping option (16-18ºC).
- INTEGRA2 COLD: Peninsular Spain, Balearic Islands.
- Shipment of products requiring a refrigerated service (2-8ºC).
INTERNATIONAL SERVICE
- INTERNATIONAL ZONE-1: Germany - Austria - Belgium - France - Netherlands - Italy - Luxembourg - United Kingdom.
- INTERNATIONAL ZONE-2: Denmark - Hungary - Poland - Czech Republic.
- INTERNATIONAL ZONE-3: Bulgaria - Slovakia - Slovenia - Estonia - Finland - Greece - Ireland - Latvia - Lithuania - Romania - Sweden.
STORE PICKUP:
- VINOSRIBERA.COM Gourmet & Degustación
Ctra. N-1, km. 153,5 (Exit 152-153 A-1) - 09471 Fuentespina - Burgos - Spain Tel.: +34 947 51 28 10
- VINOSRIBERA.COM Gourmet & Degustación
Delivery Times
The delivery time of your order will depend on the shipping option selected.
- STANDARD SERVICE
- Peninsular Spain: 24-48 hours
- Balearic Islands: 2-3 days
- Portugal: 24-48 hours
- Canary Islands: 5-10 días (Departures Wednesday and Thursday)
- International T-1: 3-5 business days
- International T-2: 4-6 business days
- International T-3: 4-5 business days
- EXPRESS SERVICE
- Peninsular Spain: Preferential delivery before 13:00h.
- GOURMET & COLD SERVICE
- Peninsular Spain: 24-48 hours
- Balearic Islands: 2-4 days
VINOSRIBERA.COM guarantees the delivery times from the reception of the order by the transport company. Sometimes we reserve the decision to document a shipment to avoid uncontrolled storage.
NOTE.- In case there existed some break of stock or punctual unavailability of an article we will put in touch with you immediately to communicate you the new delivery time or to proceed to the cancellation.
Shipping Costs
Shipping costs include shipping, insurance and packaging.
| DESTINATION | SEUR Standard (VAT incl.) | |
| PENINSULAR SPAIN (24-48h) | 6,95€ * | |
| BALEARIC ISLANDS (2-3 days) (Mallorca, Ibiza, Menorca) |
0 - 5 kg | 8,95€ |
| 5 - 10 kg | 11,95€ | |
| + 10 kg | 11,95€ + 0,50€/kg | |
| CANARY ISLANDS (5-10 days) | 33€ + 0,60€/kg ** | |
| PORTUGAL (24-48h) | 6,95€ * | |
*Free shipping for purchases over 150€ (VAT included). Only SEUR STANDARD (Peninsular Spain and Portugal).
**Tax free. Includes shipping costs and export duties (DUA). Import duties and local taxes are not included.
| DESTINATION | PREFERRED SERVICE 13H (VAT incl.) | |
|
PENINSULAR SPAIN (Delivery before 13h) |
0 - 5 kg | 8,95€ |
| + 5 kg | 8,95€ + 0,80€/kg | |
| DESTINATION | GOURMET 16-18ºC (VAT incl.) | COLD 2-8ºC (VAT incl.) | ||
| PENINSULAR SPAIN (24-48h) |
0 - 5 kg |
9,95 € |
0 - 5 kg |
10,95 € |
| + 5 kg | 9,95€ + 0,50€/kg | + 5 kg | 10,95€ + 0,50€/kg | |
| BALEARIC ISLANDS (2-4 days) (Mallorca, Ibiza, Menorca) |
0 - 10 kg |
16,95€ |
0 - 5 kg |
17,95€ |
| + 10 kg | 16,95€ + 0,60€/kg | + 5 kg | 17,95€ + 0,80€/kg | |
| DESTINATION | INTERNATIONAL Standard SERVICE (VAT incl.) | |
|
ZONE-1 (3-5 business days) Germany - Austria Belgium - France Netherlands - Italy Luxembourg - United Kingdom* (*) Temporary unavailable |
0 - 8 kg | 18,95€ |
| 8 - 16kg | 20,95€ | |
| 16 - 32kg | 23,95€ | |
| 32 - 40kg | 42,90€ | |
| 40 - 48kg | 44,90€ | |
| 48 - 64kg | 47,90€ | |
|
ZONE-2 (4-6 business days) Denmark Poland Czech Republic |
0 - 8kg | 26,95€ |
| 8 - 16kg | 31,50€ | |
| 16 - 32kg | 32,95€ | |
| 32 - 40kg | 59,90€ | |
| 40 - 48kg | 64,45€ | |
| 48 - 64kg | 65,90€ | |
|
ZONE-3 (4-5 business days) Bulgaria - Slovakia Slovenia - Estonia Finland - Greece - Ireland Hungary - Latvia - Lithuania Romania - Sweden |
0 - 8kg | 44,95€ |
| 8 - 16kg | 51,90€ | |
| 16 - 32kg | 54,90€ | |
| 32 - 40kg | 99,85€ | |
| 40 - 48kg | 106,80€ | |
| 48 - 64kg | 109,80€ | |
Shipping Issues
VINOSRIBERA.COM sends all products safely in special transport packaging.
The customer will have 24 hours, from the reception of the order, to check the integrity of all items. After these 24 hours will be accepted the shipment and no claims will be accepted for defects or failures.
If when you receive the order you detect a wet box or suspect that a break may have occurred, do not accept the order, and contact us through info@vinosribera.com
When the customer signs the delivery note the order will be considered delivered.
In the unusual situation of receiving a shipment damaged by transport, you must first claim the transport company:
- SEUR - DPD INTERNATIONAL: +34 902 10 10 10 (Spain) or www.dpd.com
- GLS: +34 902 11 33 00
- INTEGRA2: +34 902 202 909
- ENVIALIA: +34 902 400 909 - 638 81 15 24 (WhatsApp)
Then you must contact us at info@vinosribera.com or at the Customer Service phone +34 947 51 28 10 or +34 902 10 12 20, indicating the order number and your problem. VINOSRIBERA.COM will immediately ship a partial or complete replacement of the order completely free of charge.
